At Hevin Furniture, we place great importance on the security of your personal data. In accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”), as the data controller, we process the personal data of our customers, business partners, visitors, and potential customers only within the principles set forth by the Law and in compliance with legal requirements.

1. Method and Legal Grounds for Collecting Personal Data

Hevin Furniture may collect your personal data through visits to our showrooms, purchases made via our website, contact forms, social media channels, emails, or phone calls. This data may be processed based on the establishment or performance of a contract, fulfillment of legal obligations, protection of our legitimate interests, or your explicit consent.

2. Processed Personal Data

• Identity information (name, surname)

• Contact information (phone number, e-mail, address)

• Payment information (card details are not stored; transaction security is ensured)

• Order and delivery details

• Website visit and cookie data

3. Purposes of Processing Personal Data

• Managing the sale, delivery, and installation of our products and services

• Conducting customer satisfaction activities

• Providing warranty and after-sales support services

• Fulfilling financial and accounting obligations

• Providing information about campaigns and special offers (based on explicit consent)

• Improving user experience and conducting statistical analyses on the website

4. Transfer of Personal Data

Your personal data may be shared, within the scope of legal obligations, with relevant public institutions, our business partners, logistics and installation service providers, payment system infrastructure providers, and other legally authorized parties. Transfer of data abroad is carried out only with your explicit consent.

5. Your Rights Under KVKK

In accordance with Article 11 of KVKK, you have the following rights:

• To learn whether your personal data has been processed,

• To request information regarding such processing,

• To learn the purpose of processing and whether it is used appropriately,

• To know the third parties to whom data has been transferred domestically or abroad,

• To request correction of incomplete or inaccurate data,

• To request deletion or destruction of your data as per the law,

• To request notification of these actions to third parties to whom data has been transferred,

• To object to any outcome against you arising from the analysis of data through automated systems,

• To demand compensation if you suffer damage due to unlawful data processing.

6. Application Method

For any requests, complaints, or inquiries regarding your personal data, you may contact us via email at [email protected], or submit a written application addressed to “Hevin Furniture – KVKK Officer.”